최신Service-Cloud-Consultant최신시험후기인증덤프공부자료

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Salesforce Service-Cloud-Consultant 시험은 준비와 공부가 많이 필요한 어려운 시험입니다. 이 시험은 고객 서비스 산업에서 일하는 전문가들의 지식과 기술을 테스트하고 Salesforce의 Service Cloud 플랫폼을 전문적으로 습득하고자 하는 사람들을 위해 설계되었습니다. 시험에 합격하고 Salesforce Certified Service Cloud Consultant 자격증을 취득한 후보자들은 Salesforce의 Service Cloud 플랫폼을 전문적으로 사용하고 높은 품질의 고객 서비스를 제공할 수 있는 능력을 증명하게 됩니다.

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Service-Cloud-Consultant최신시험후기 최신 시험공부는 적중율 높은 덤프로 !

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최신 Salesforce Service Cloud Consultant Service-Cloud-Consultant 무료샘플문제 (Q175-Q180):

질문 # 175
Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.

A. Performance for high volume of interactions
B. Integration with Field service teams and apps
C. Integration with Lead Generation team and apps
D. Strategies to maximize call deflection

정답：A,C

질문 # 176
DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

A. Add a custom Lightning component to the site and the Case Lightning record page.
B. Create a screen-based flow accessible from the Experience site and internaly.
C. Post a web to case form on the site and assign the case to the specialist for completion.
D. Use email to case for the client to submit the relevant information to the specialist.

정답：A

질문 # 177
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?

A. Implement Apex triggers for Contact.
B. Grant "View All Data" and instruct them to search.
C. Configure and activate Duplicate Management.

정답：C

설명：
To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like
"View All Data."

질문 # 178
The cost of service for Universal Containers' contact centers has steadily increased. What solution should a
consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers.

A. Enable Ideas in a Service Cloud portal.
B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Chatter for agent collaboration.

정답：B,C

질문 # 179
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?

A. Add Authors to the FAQ Data Category.
B. Set Article Org Wide Default to Public ReadWrite.
C. Grant Authors access to the FAQ article type.
D. Grant Authors access to the FAQ record type.

정답：D

질문 # 180
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